Refund Policy

💌 Returns & Refunds

We hope you love your order, but if something’s not quite right, we’re here to help.

📦 Return Policy

We offer a 14-day return window. You have 14 days from the date your order arrives to request a return.

To be eligible for a return:

• Items must be unworn, unused, with tags intact

• Must be returned in the original packaging

• Proof of purchase (receipt or order confirmation) is required

✉️ How to Start a Return

To begin your return, email us at info@sosolace.com
If your return is approved, we’ll send you a returns label via email.

Please note: The standard return shipping fee for your country will be deducted from your refund.

🛑 Items That Can’t Be Returned

Due to hygiene reasons, earrings are non-refundable and non-exchangeable.
We cannot accept returns on any personalised, worn, or damaged items not caused by us.

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a faulty, damaged, or incorrect item, contact us immediately at info@sosolace.com so we can make it right.

🇪🇺 EU Cooling-Off Period

If your order is being shipped within the European Union, you are entitled to cancel or return your purchase within 14 days, no explanation needed.
Items must be returned unworn, with tags, in original packaging, and include proof of purchase.

Refunds

Once we receive and inspect your return, we’ll notify you of the outcome.
If approved, your refund will be issued to your original payment method within 10 business days.

Please allow additional time for your bank or card provider to process the refund.

If it’s been more than 15 business days since your return was approved and you haven’t received your refund, email us at info@sosolace.com